Customer Service Jobs in Kenya 2012

Front Office Assistant Job Vacancy
Front Office Assistant
Security World Technology limited, is the leading distributor of electronic security and safety equipments / solutions in East Africa, with offices in Kenya, Uganda, Tanzania and Rwanda.

SWTL is looking to recruit a dynamic, enthusiastic and self driven Front Office Assistant for its Kenya office to join its team of professionals per below requirements: Front Office Assistant

Purpose
The Front Office Assistant is responsible for providing secretarial, clerical and administrative support in order to ensure that Customer services are provided in an effective and efficient manner.

Job Responsibilities
Making and extending of telephone calls to staff
Receiving and directing visitors
Designing of office publications
Writing formal emails and receiving of the company emails and forwarding to respective subject emails.
Making travel arrangements and booking of hotels for Directors, Staff and Business Partners.
Writing /typing formal letters for the company.
Handling and recording of all customer complaints and seeking advice if need be from management
Conducting customer satisfaction surveys and carrying out research on new product lines.
Managing the Directors Diary
Stationery requisition and order.
General Housekeeping – to maintain the highest standards of cleanliness in the reception and showroom areas
Patiently listens and responds to customer queries.
Understand and adhere to the escalation process.
Take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution

Person Specifications
Diploma in Public Relations, customer service,/front office/ Business Admin
2 years experience in a similar field
Must be friendly, smiley, sociable and welcoming to customers, to create a great atmosphere
Be helpful and ready to go out way to help our customers
Able to build and maintain good relationships with all team members
Eloquent in communication  and impeccable presentation skills
Analytical and good problem solving skills
MS office suite savvy
High integrity and trust worthy
Good organizational skills

All applicants should address their applications & CV  to the HR & Admin Manager.

Please send all applications to hr@securityworldtech.com

Send applications by 29th December 2012 stating current & expected salary  on the subject line (applications without will not be considered)

Only shortlisted candidates will be contacte