Customer Care Representative Job Earns (KShs 25K)

Position: Customer Care Representative _Department: HR and Administration_Reporting To: Human Resources Manager_Industry: Automotive Industry_Salary: 25,000_Availability: Immediately._Job Objective:_Attend to customers and visitors with enquiries over the phone and face to face. Furnish relevant and accurate information regarding the company to customers and general public.
Duties and Responsibilities
    * Proper handling of switchboard
    * To constantly strive to please all guests that may come into contact with you.
    * Ensure employees project professionalism and are well trained to provide friendly and efficient service.
    * Ensure a speedy telephone and message service at all times.
    * Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.

    * Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.
    * Liaise closely with other Departments and emphasize on excellent inter-departmental relations considering other departmental procedures and policies.
    * Entertains regular and potential clients and maintains excellent guest relations.
    * Type reports, letters memoranda, minutes, forms and correspondence including those of confidential nature for the Managing Director and maintain files for the same.
    * Answer all guest correspondence pertaining to complaints/comments within 24 hours of receiving.
    * Answer, make telephone calls and arrange appointment for the Managing Director and remind him of the same.
    * Maintain adequate stocks of office supplies and initiate requisition for approval by the Accounts office.
    * Daily submission of reports
    * Any other duties assigned.

Competence

    * Good communication skills
    * Problem solver
    * Good computer knowledge and skills
    * Very presentable and neat
    * Organized in handling daily duties
    * Confident when communicating to clients on phone and face to face
    * Audible enough when communicating to people.

Job Specification

    * Minimum diploma in front office and Public relation from a recognized institution.
    * Experience in an automotive Industry will be an added advantage.
    * Minimum one year experience as a front office person in a corporate company.
    * Age between 26 -30 years

ONLY candidates fulfilling the requirements of the positions should email their detailed CVs, indicating your availability and expected salary

Via email to therecruiter@dafinaconsultants.com

Position remains open till suitable candidate is selected.