Tuesday, July 24, 2012

Sr Acct Mgr (Hunter) Job Vacancy at Orange Telecom South Africa

Job Title:NG Sr Acct Mgr (Hunter)

Johannesburg,South Africa

South Africa


ref : 529882

posted : 18 Jul 2012

apply before : 30 Jul 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

S&M Emerging Markets
about the role

Engage with current and potential customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Orange contracts (network services, solution sets, IS procurement, value added surround services).

Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.

Understand the customer's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.

Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship, proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage.

Position consulting services as required to strengthen relationship by demonstrating Orange Business Services’ ability to bring intellectual value and advise; provide resolution of communications related problems through quality analysis in partnership with customer.

Look to identify and manager third parties that add value to proposed solutions; position Orange as the strategic integrator providing a unique value proposition for our clients.

about you

Listening

Accountability

Personal Credibility and Impact

Leadership

Communication

Agility

Presentation Skills

Personal Credibility and Impact

CXO Dialogues

Relationship Management

Strategic Perspective

Customer Facing Skills

Profit and Loss Management

Customer Orientation

Business Acumen

additional information

Account management will provide front line experience in a range of areas including: cash management, sales, process analysis, risk mitigation and team management that will be invaluable as they progress their careers in management or in some other discipline. In addition, Account Management will provide professionals direct access to business management at the V.P. and C-Levels of some of the largest corporations in the world, in order to gain a comfort level with presentation and business communication skills.
contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN

Application Hosting Admin Job Vacancy at Orange Telecom Mauritius

Job Title:Application Hosting Admin

Rose Hill,Mauritius: Moka Road

Mauritius


ref : 528366

posted : 19 Jul 2012

apply before : 16 Aug 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Manage all changes on customer IT platform
    Maintain critical and complex Information Systems of our customers according to SLA
    Be the technical operational owner of several Information Systems
    Lead, manage all incidents resolution on customer IT platform (troubleshooting, problem solving)
    Provide on-call support during non-business hours
    Manage the technical documentation
    Support and train the level 1 team on proactive incident resolution
    Work closely with the IT CSM and other level 2 located in Egypt, Mauritius or France
    Lead Change Management (handling changes in IT infrastructure)

about you

    Good experience on Firewall, Hosting and/or network environment
    Excellent Knowledge on Unix/Linux OS and windows
    Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
    Good knowledge on Network system.
    Should have at least 4-5 years of experience on IT management
    Proven working experience in Operating Systems - Windows/Linux/Redhat
    Excellent knowledge on BEA Weblogic, Oracle, Symantec Cluster, VTOM Infrastructure (Cisco, FW, Routing, VLAN)
    Good knowledge of TCP/IP (networking,protocols), Application Servers (BEA/Apache and n-tier architecture)
    Knowledge of relational databases (Oracle), monitoring tools (Patrol) and backup solutions
    Past experience (2-3 years) on Solaris environment (an added advantage)
    Past Experience on scheduler environments eg : VTOM (an added advantage)
    University degree or Masters in IT/Computer Sciences with 4 to 5 years in an Extranet/Interrnet environment
    Ability to work within a team with good team spirit
    Ability to work remotely and with different teams located outside Mauritius
    Ability to build relationships with IT CSM, clients and teams located outside Mauritius namely in France, Egypt, India and Rio.
    Good interpersonal, team-build and leadership skills
    Ability to work creatively and analytically in a problem-solving environment
    Good IT/communications background and problem solving skills.
    Ability to work under pressure and to deal with multiple tasks
    Good Analysis Skills
    Excellent customer service skills
    Proactive, self-motivated and determined attitude
    Exemplary time management, organisational and communcation skills
    Good commercial awareness
    Good presentation skills
    Good Professional image
    Good PC skills and application knowledge.
    Working hours flexibility (shift system, 24X7 on call support)
    Fluent in French as well as in English.

additional information

Benefits:

    Performance Bonus paid twice a year and it is based on the performance management system
    Medical Scheme
    Pension Scheme
    Medical Check-Up upon joining the Company
    13th Month Bonus as per legislation
    Car Allowance
    Meal Allowance

contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN

Sr Acct Mgr (Farmer) Job Vacancy at Orange Telecom South Africa

Job Title:NG Sr Acct Mgr (Farmer)

Johannesburg,South Africa

South Africa


ref : 529876

posted : 18 Jul 2012

apply before : 01 Aug 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

S&M Emerging Markets
about the role

Engage with current and potential customers at the Executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Orange contracts (network services, solution sets, IS procurement, value added surround services).

Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus.

Understand the customer's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.

Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationship, proactively look for opportunity to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage.

Position consulting services as required to strengthen relationship by demonstrating Orange Business Services’ ability to bring intellectual value and advise; provide resolution of communications related problems through quality analysis in partnership with customer.

Look to identify and manager third parties that add value to proposed solutions; position Orange as the strategic integrator providing a unique value proposition for our clients.

about you

Listening

Accountability

Personal Credibility and Impact

Leadership

Communication

Agility

Presentation Skills

Personal Credibility and Impact

CXO Dialogues

Relationship Management

Strategic Perspective

Customer Facing Skills

Profit and Loss Management

Customer Orientation

Business Acumen

Delivering Solutions according to industry trends

Creativity and Innovation

Commercial Acumen

Global, Multi-cultural working

Prioritization and Balance

Results Orientation

additional information

Account management will provide front line experience in a range of areas including: cash management, sales, process analysis, risk mitigation and team management that will be invaluable as they progress their careers in management or in some other discipline. In addition, Account Management will provide professionals direct access to business management at the V.P. and C-Levels of some of the largest corporations in the world, in order to gain a comfort level with presentation and business communication skills.
contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN


Incident Mgt Specialist Job Vacancy at Orange Telecom Egypt

Job Title:Incident Mgt Specialist ( WORLDBANK)

Cairo,Egypt:City Stars Tower 4

Egypt


ref : 530105

posted : 19 Jul 2012

apply before : 17 Oct 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults
    provide a professional technical point of contact for customers
    diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
    provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
    ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident management process
    perform technical escalations in line with company procedure
    monitor systems, customer networks and products, deal with alerts and events as appropriate
    liaise and refer issues to relevant entities
    document all troubleshooting and incident management actions
    CCNA voice is a plus
    undertake any other reasonable task as assigned

about you

    Engineering degree and up to 1 year relevant technical experience
    excellent customer skills as well as interpersonal and communication skills
    good time management and organizational skills
    ability to work under pressure and deal with multiple tasks
    problem solving skills

nice to have:

Cisco certificate (CCNA)

additional information

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN


Incident Mgt Specialist Job Vacancy at Orange Telecom Egypt

Job Title:Incident Mgt Specialist - AF-KLM DCSC

Cairo,Egypt:City Stars Tower 4

Egypt


ref : 530067

posted : 19 Jul 2012

apply before : 17 Oct 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults
    provide a professional technical point of contact for customers
    diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
    provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
    ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident management process
    perform technical escalations in line with company procedure
    monitor systems, customer networks and products, deal with alerts and events as appropriate
    liaise and refer issues to relevant entities
    document all troubleshooting and incident management actions
    undertake any other reasonable task as assigned

about you

    Engineering degree and up to 1 year relevant technical experience
    excellent customer skills as well as interpersonal and communication skills
    good time management and organizational skills
    ability to work under pressure and deal with multiple tasks
    fluency in French Language
    problem solving skills

nice to have:

Cisco certificate (CCNA)

additional information

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN


G2S Business Operations Specialist Job Vacancy at Orange Telecom Egypt

Job Title:G2S Business Operations Specialist

Cairo,Egypt:City Stars Tower 4

Egypt


ref : 529964

posted : 19 Jul 2012

apply before : 02 Sep 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

G2S: Global Solutions & Svcs
about the role

OTL Administration

Act as the Project Accountant for all OTL projects creations associated with the GS OTL mailbox. Maintain the data integrity in the project accounting module, based on defined set of rules provided by the Global process owner. Reassign user roles and responsibilities according to country management instructions.

OTL Tool Support
To Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN

Problem Management Job Vacancy at Orange Telecom Egypt

Job Title:Problem Management GTS Senior Specialist

Cairo,Egypt:City Stars Tower 4

Egypt

company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Actively be involved in ensuring SLAs commitments are met.
    Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
    Provide updates to the customer as needed to meet customer statusing and performance objectives.
    Perform technical and management escalations in line with company policy and case excellence..
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN