Application Hosting Admin Job Vacancy at Orange Telecom Mauritius

Job Title:Application Hosting Admin

Rose Hill,Mauritius: Moka Road

Mauritius


ref : 528366

posted : 19 Jul 2012

apply before : 16 Aug 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Manage all changes on customer IT platform
    Maintain critical and complex Information Systems of our customers according to SLA
    Be the technical operational owner of several Information Systems
    Lead, manage all incidents resolution on customer IT platform (troubleshooting, problem solving)
    Provide on-call support during non-business hours
    Manage the technical documentation
    Support and train the level 1 team on proactive incident resolution
    Work closely with the IT CSM and other level 2 located in Egypt, Mauritius or France
    Lead Change Management (handling changes in IT infrastructure)

about you

    Good experience on Firewall, Hosting and/or network environment
    Excellent Knowledge on Unix/Linux OS and windows
    Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
    Good knowledge on Network system.
    Should have at least 4-5 years of experience on IT management
    Proven working experience in Operating Systems - Windows/Linux/Redhat
    Excellent knowledge on BEA Weblogic, Oracle, Symantec Cluster, VTOM Infrastructure (Cisco, FW, Routing, VLAN)
    Good knowledge of TCP/IP (networking,protocols), Application Servers (BEA/Apache and n-tier architecture)
    Knowledge of relational databases (Oracle), monitoring tools (Patrol) and backup solutions
    Past experience (2-3 years) on Solaris environment (an added advantage)
    Past Experience on scheduler environments eg : VTOM (an added advantage)
    University degree or Masters in IT/Computer Sciences with 4 to 5 years in an Extranet/Interrnet environment
    Ability to work within a team with good team spirit
    Ability to work remotely and with different teams located outside Mauritius
    Ability to build relationships with IT CSM, clients and teams located outside Mauritius namely in France, Egypt, India and Rio.
    Good interpersonal, team-build and leadership skills
    Ability to work creatively and analytically in a problem-solving environment
    Good IT/communications background and problem solving skills.
    Ability to work under pressure and to deal with multiple tasks
    Good Analysis Skills
    Excellent customer service skills
    Proactive, self-motivated and determined attitude
    Exemplary time management, organisational and communcation skills
    Good commercial awareness
    Good presentation skills
    Good Professional image
    Good PC skills and application knowledge.
    Working hours flexibility (shift system, 24X7 on call support)
    Fluent in French as well as in English.

additional information

Benefits:

    Performance Bonus paid twice a year and it is based on the performance management system
    Medical Scheme
    Pension Scheme
    Medical Check-Up upon joining the Company
    13th Month Bonus as per legislation
    Car Allowance
    Meal Allowance

contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN