Incident Mgt Specialist Job Vacancy at Orange Telecom Egypt

Job Title:Incident Mgt Specialist - AF-KLM DCSC

Cairo,Egypt:City Stars Tower 4

Egypt


ref : 530067

posted : 19 Jul 2012

apply before : 17 Oct 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults
    provide a professional technical point of contact for customers
    diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
    provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
    ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident management process
    perform technical escalations in line with company procedure
    monitor systems, customer networks and products, deal with alerts and events as appropriate
    liaise and refer issues to relevant entities
    document all troubleshooting and incident management actions
    undertake any other reasonable task as assigned

about you

    Engineering degree and up to 1 year relevant technical experience
    excellent customer skills as well as interpersonal and communication skills
    good time management and organizational skills
    ability to work under pressure and deal with multiple tasks
    fluency in French Language
    problem solving skills

nice to have:

Cisco certificate (CCNA)

additional information

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

contract

Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN