Problem Management Job Vacancy at Orange Telecom Egypt

Job Title:Problem Management GTS Senior Specialist

Cairo,Egypt:City Stars Tower 4

Egypt

company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Actively be involved in ensuring SLAs commitments are met.
    Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
    Provide updates to the customer as needed to meet customer statusing and performance objectives.
    Perform technical and management escalations in line with company policy and case excellence..
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN