E T Temporary-Information Management and Technology Job Vacancy at World Bank Guinea

Job #    121253
Job Title    E T Temporary
Job Family    Information Management and Technology
Location    Port Moresby, Papua New Guinea
Appointment    Local Hire
Job Posted    17-May-2012
Closing Date    09-Jun-2012
Language Requirements    English [Essential]
Appointment Type   
Background / General description
The IT Specialist (ET4) is a locally-hired ETT staff position. The Information Specialist will report to the Country Manager, with day-to-day guidance from Pacific IT Officer based in Sydney office and on occasions from previous Country IT Staff who is now a Country Security Adviser, and will be an integral member of the country team in the World Bank Office in Port Moresby. • Location. The assignment will be located at the World Bank Office in Port Moresby. • Reporting The Country Manager will provide overall management and guidance. For general IT Support will report to the Information Analyst based in Sydney office. From time to time technical guidance may also be provided by previous IT Staff in PNG, who is now a Country Security Adviser to the PNG office. For specific high level tasks on assigned projects, the IT Specialist will report to Information Officer based in HQ and will be overseen/provided guidance by Information Analyst based in Sydney office. .
Duties and Accountabilities
Under the general supervision of the Country Manager, the Information Specialist will provide IT Support services to the World Bank PNG Country office staff. - With guidance from the Senior World Bank IT Staff based in Sydney and HQ, duties and responsibilities will include, but not be limited to: • Provide technical support to office staff and visiting missions; respond to users' requests for help, diagnoses problems, and identifies the appropriate resource to resolve the problem if unable to resolve it him/her-self. • Ensure that IT Support calls are logged using remedy call management system until resolved. Work with or escalate issues to World Bank Technical Help Desk if unresolved & monitor calls until resolved. • Maintains IT facilities, such as desktop and laptop computers, printers, software applications, copiers, telephone systems, audio visual equipment including videoconferencing units, and other information/office technology within the work areas to ensure that all IT-dependent activities continue to function without disruption. • Provide technical support to Software applications where and when required • Perform routine non-complex network administration services in coordination with the World Bank Information Technology personnel e.g. video conference administration, back-up tape rotation, Mail Archiving, restoration of data from tape etc. • Provide limited IT training to staff, assist facilitate training options using adobe connect or online training available using Learning Management System • Assist with procurement of information and office technology products, manage printing cartridges and printer maintenance. • Facilitate and work with local contractors and vendors for maintenance of electrical equipment including UPS and ensure Server room Airconditioning maintenance and operation • Assist with any requests for server room equipment ( Server/network) install and upgrade under instructions from HQ/Sydney. • Manage equipment inventory and monitor the use, whilst keeping a complete and accurate record. • Produce weekly report on IT related work and accomplishments, review with Country Manager as required and report to Sydney or HQ. • Provide technical support to GDLN ( Global Development and Learning Centre) and PIC ( Public Information Centre) , if and when required • Support of Vsat including support to Vsat contractor during PM visit. • This role may require IT-related tasks to be conducted after hours and/or at weekends .
Selection Criteria
• BA/BS in Computer Science or related discipline plus 3 or more years of relevant experience. • Knowledge and experience working with Desktops & laptops, hardware install and upgrade, problem-solving skills in identifying technical issues including networked Printers, PC’s and Laptops • Knowledge and experience in Operation Systems including Windows 2003 server and Windows Vista • Knowledge of server backup software and hardware. • Proficient in wide range of Microsoft and Adobe products and in the use of relevant software applications (Word, Excel, Powerpoint). Experience troubleshooting email client. • Good communications skills, in relation to understanding the technical issue and presenting the resolution to client, or escalating the issue to next level. • Capacity to work anonymously & concurrently on various technical issues, and prioritize workload as required. • Excellent written and spoken communication skills in English and Tok Pisin • Ability to work as a member of a multi-cultural professional team • Drivers license and own vehicle preferred ( as the role may require after hours and weekend work)
   
How to Apply;
http://extjobs.worldbank.org/external/default/main?pagePK=64273552&piPK=64778866&theSitePK=1058433&JobNo=121253&order=descending&sortBy=job-req-num&location=ALL&menuPK=64778834