JOb Title:Customer Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
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Customer Technical Support Engineer
Cairo,Egypt:City Stars Tower 4
Egypt
ref : 529646
posted : 26 Jun 2012
apply before : 24 Sep 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
provide technical point of contact for customer incidents.
owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
perform and own technical management escalations in line with company procedure and case excellence policy.
obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk representative
about you
Engineering degree (B.Sc.) with at least 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills.
Good time management and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus.
Problem solving skills.
Proficient in English.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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