Job Title:Specialist VAS Data Validation
Cairo,Egypt:City Stars Tower 4
ref : 529831
apply before : 18 Oct 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Consolidate all un-billable connections and decide if their billing should be triggered or if they should be disconnected
Manage the data flow within the order to bill chain to ensure the data integrity within the full chain
Run and design new anomaly procedures to detect all errors in the mediation data for MDNS services and proceed with necessary corrective actions accordingly
Work closely with the circuit connectivity management, billing and revenue assurance teams to insure that we have a perfect match between ordering, provisioning and Billing for all services
Manage the order processing implementation to ensure that all orders are delivered on a timely manner and are invoiced to the customers as early as possible
Audit the internal connections on a regular basis and ensure that the unused connections are ceased and their associated cost is no more invoiced to the company
Attend customer meetings and provide frequent updates to meet customer expectations
Support the new comers and junior members of the team
Perform root cause analysis and take the lead for all system, process or procedure improvement in order to minimize the number of repetitive problems
Act as a project manager for all revenue assurance and cost cutting projects
Report to management on a monthly basis all assigned projects & tasks
Document all process and procedures used within the team
about you
Excellent Analytical skills
Excellent knowledge of the MS applications (Excel, Word, Access, etc…)
Very Good knowledge of Database languages
“Can Do” Attitude
Ability to deal with different cultures and behaviours
Ability to work under pressure
Time Management
Decision Making
Problem solving and investigation capabilities
Coaching skills
Presentation Skills
Team Spirit
Excellent communication and interpersonal skills
Excellent customer service skills
Work independently with no direct supervision
Fluent in both spoken and written English
French Knowledge is a Plus
Very good understanding of TCP/IP, Frame Relay, ATM, IPVPN, Remote Access protocols, LAN/WAN topologies and protocols
Very Good knowledge of ORANGE services portfolio and IT systems
Very Good knowledge of the Service Delivery processes and organization
University Degree in Telecommunication, Computer Science or Information System
CCNA or PPM is a big blus
( 2 - 4 ) years experience in Telecommunication, troubleshooting, customer service or data analysis
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
apply on line
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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