Job Title:Business Acceleration Solution Consultant
Cairo,Egypt:City Stars Tower 2
Egypt
ref : 530009
posted : 03 Jul 2012
apply before : 31 Jul 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Sales & Marketing Europe
about the role
Job Purpose:
Deliver billable consulting on Business Acceleration and Enterprise Application Management (EAM) technologies worldwide. Billable activities covers the consulting lifecycle including Presales support, PoC, Assessment, Design, Implemenation and post implemenation support.
Key Tasks and Responsibilities:
Work with worldwide UCC consultants to fully satisfy all customer contracted obligation for EAM products
Be the expert in the technology, point of focal for many business based technology offering and delivery to customers
Help and deliver presales tasks when needed
Produce Low Level Design when needed
Spread the technical knowledge and ""know-how"" to others within the organization or/and within customer community.
Deliver support to EAM pre- and post sales activities including SRF validations, design support, demo, prototypes…
Deliver installation and configuration support to the Lead consultants in EAM deployments, in alignment with GTS and FS
Deliver customer change management services for EAM customers, in alignment with the VPO and CSE organizations
Deliver application performance reporting in alignment with the lead consultants
Deliver operational and expertise support to the lead consultants and CS&O support functions, provide a level 4 support for fault issues
Deliver release management services for EAM deployments in alignment
Build and maintain high technical expertise in EAM technologies including Packeteer, Juniper, Riverbed, Ipanema, Cisco WAAS, NetQoS.
Build the required capabilities to offer these services to EAM customers on a global basis including time-zone and language availability
Build agility and speed in acquisition of new EAM technologies to support EAM business growth. This includes supporting pilots, proof of concepts, prototype, demos etc.
Could be asked to provide solution presentation to either customers, other consultants or vendors.
May be required to verify network designs, and validate and implement network configuration changes.
Possibility to own network laboratory activities, design and run test cases for network devices.
May lead a small team in some activities if/when required
hand-over to operations newly deployed services.
about you
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Skills / Qualifications:
Graduate of Communications and Electronics Engineering university
5 to 7 years of experience in telecom equipment support and configuration
Field operation experience
Understanding of telecom providers business, or IT departments process in enterprises
Ability to work in a multi-tasking environment, excellent time management skills
Professional attitude
Excellent English
Professional Experience:
Cisco routers configuration (CCNA and CCNP is a plus)
Experience in VLAN configurations
Experience in Policy-based routing, application SLAs and performance metrics
Experience in traffic shaping and policing is a plus
Experience in bid closure activities
Experience in customer support
Experience Enterprise organization IT processes and requirements
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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