Problem Management Specialist Job Vacancy at Orange Telecom Egypt

Job Title:BEW Problem Management Specialist

Cairo,Egypt:City Stars Tower 4

Egypt
ref : 529339

posted : 21 May 2012

apply before : 19 Aug 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Troubleshooting different types of remote access problems while accessing the VPN (GPRS [EDGE, 3G]; DSL; WIFI and private internet access)
    Leading the team achieve highest customer satisfaction rating
    Supporting global mobile users accessing their VPNs through GPRS, WIFI, ADSL and dialup connections.
    Controlling, operating and supervising the authentication process, the IPSEC establishment and the synchronization and validation of the RSA secureIDs
    Preparing technical reports as required.
    Provide a professional first and second technical point of contact for the customer
    Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
    Provide updates as needed to the customer in order to meet performance objectives.
    Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
    Perform technical escalations in line with company procedure.
    Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
    Undertake any other reasonable task as assigned.
    Ability to build relationships with peer and management levels both with clients and the company management
    Proactive, self motivated and determined attitude.
    A determination to process tasks according to pre-defined processes is essential.
    Assistance in technical implementation
    Creativity, flexibility, and openness to alternative technical and commercial approaches

about you

    Ability to undertake tasks alone, or as part of a team
    Ability to work under pressure and deal with multiple tasks.
    Cisco certificate (CCNA) is a plus.
    A logical approach and problem-solving talents.
    Organizing and co-coordinating capabilities
    Problem solving skills.
    Proficient in English.
    A logical approach and problem-solving talents.

additional information

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN