Program Governance Head Job Vacancy at Wipro Uganda

Job Title:Program Governance Head
Duties and Responsibilities:

Project management:

    Should manage the projects plan and report the regular progress to Customer and Internal Management.
    Should keep the list of Dependencies, Issues and escalation logs and review then proactively and communication to various stakeholders.
    Should work very closely with customer PMO organization and provide vital information to Wipro team for readiness.
    Keep track of In scope and out of scope projects and appropriately engage the sales organization.

Service Management Function:

    Should able to provide guidance to the Service management process,
    Should drive the meetings with process owners, Like Problem management meetings, SLM meeting, Incident management reviews
    Should able to measure the efficiency of the process and help the team to change the process where ever is required.
    Should involve in Process compliance audits and help the team to eliminate the process risk.

Contract Governance and Compliance

    Should work as custodian of the contract from Wipro side.
    Create and manage the contract compliance framework.
    Should able to identify the contractual risk and their mitigation plan.
    Should involve the various stakeholders in mitigation and fulfillment of contractual scope.
    Should be able to keep the track of commercial change request and their invoicing.

Service Level Management

    Should handle and sustain the Service level management process.
    Should able to sustain the service levels for the program by proactive SIP’s and forecasting.
    Involve various stakeholders in enhancing the service performance.
    Should enable the team by removing the bottlenecks and dependencies impacting service performance.
    Should be responsible for reporting, customer and internal management.
    Should be able to understand the financial implications and their mitigations if required.
    Design, Measure, analyze and implement new SLA’s.
    Should be able to drive the SLA reviews and revisions if required.
    Should be able to design and report the vendor performance and take necessary action along with customer organization.

Operation Excellence and Quality Management

    Identification & Prioritization of improvement Opportunities
    Running Continuous Improvement (Lean, Six Sigma) Programs
    Establishing Best Practice Framework
    Conducting periodic process health checks and verification audits
    Conducting process assessments aligned with best practice frameworks
    Generating Process Performance  Baselines
    Conducting Internal and External Benchmarking exercises.
    Create and help the team to develop the SOP’s and work instruction.
    Involve him/her in standardization & simplification of the process.

Escalation Management, communication

    This practice required and involves the optimum utilization of the resources to resolve the escalation from the account team.
    Qualifying the escalations related to scope and considering for actions.
    Creating the Escalation logs and use the same in PMT [Program Management meeting] for resolutions.
    Create monthly escalation reviews with PD and CEMs and maintain the summary of escalation action points.
    Update on escalation to customer management on monthly reviews.
    The right and adequate communication required at different level during Project, Transition and Operation stages.
    PMO require enabling the following communications with defined frequency.
    Daily Operation dashboard.
    Business Enabling parameters performance
    Service Management- Change, Release, Maintenance Window, Problem, Incident Management etc.
    Monthly IT newsletters.
    Other communication important as IT outsourcing partners.

Qualifications:

    Account Management
    Program Management
    Risk Management
    Analysis of commercial parameters
    Analysis of service level agreements
    Experience in contract negotiations preferable
    Sales / Business Development experience preferable
    Knowledge of telecom service provider industry preferable Sound ITIL, CMMI knowledge.

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to wiprojobs@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly
Apply before:
08 Jun, 2012