Order Delivery Manager Job Vacancy at Orange Telecom Egypt

Job Title:Order Delivery Manager


ref : 529450

posted : 22 May 2012

apply before : 19 Jun 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    responsible for the end to end RFC management
    accountable for managing all functions in the Service Transition chain, from the customer sign off of the RFQ until close of the RFC
    ensure that the Service Transition processes are fully applied and no deviation is observed unless authorized
    accountable for the successful delivery on time and right first time
    remains responsible for customer communication when no STM is assigned

about you

Must have:

    2 to 7 years experience in delivery management of services towards multinational corporations.
    enhanced customer facing skills / customer service orientation
    communications management (Customer / Internal entities)
    virtual team management (Different profiles and stakeholder)
    time and Project management (Schedule setup, planning skills, project management skills,)
    issue / Risk and Escalation management ability
    solid understanding of Orange Business Services solutions
    good understanding of relevant Orange Business Services processes and systems
    ability to support Regional / Country languages

Nice to have:

    project Management certification
    understanding of corporate governance within matrix organizations
    proactive and a decision taker
    knowledge of Service delivery tools

additional information

Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN