Job Title:Designated Configuration, Provisionning and Testing Service
Cairo,Egypt:City Star Tower 3
ref : 529041
posted : 16 May 2012
apply before : 14 Aug 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
accountable for the on-time and error-free implementation of designated VPN.
meet or exceed the targets set by the management with regards to:
customer Satisfaction.
change Management efficiency.
quality of 1st time change implementation.
provide support to Project Managers on VPN change Management requests and new implementations on case-by-case basis.
generate configuration files.
specify with the customer and internal requestor the acceptance testing procedures for complex VPN implementations and changes .
perform router and switch configuration, activation and acceptance testing.
manage the End-to-End testing with the Customers and Order Management entities.
properly document the configuration of the implementation and change management into the configuration management database tools.
educate requestors on CM & RM procedures. I.e. expected lead times etc.
escalate issues to respective team leader.
meet goals and objectives set by local management and by process owners.
responsible of implementing standard and customer specific configurations based on each site topology and requirements.
perform other similar or related tasks as required by the job.
about you
Knowledge of the following:
WAN Technology : Frame Relay, ATM , DSL ,ISDN
Solid knowledge of MPLS , MP-BGP, Routing and LAN Switching
Basic and Sound Knowledge of VoIP
Solid knowledge of Routing protocols : OSPF, EIGRP, BGP, RIPV2
Strong oral and written communication skills.
Excellent prioritization skills and ability to multi-task.
Excellent time management.
Patient and understanding nature.
Sense of urgency.
Professional in a work environment.
High level of customer service skills.
Meticulous attention to details
Ability to deal with difficult people.
Flexible.
Strong problem solving skills.
High level of personal commitment.
Team player.
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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