Security Change & Problem Manager Job Vacancy at Orange Telecom Egypt

Job Title:Security Change & Problem Manager

Cairo,Egypt:City Stars Tower 2


ref : 528965

posted : 10 May 2012

apply before : 07 Jun 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Own security change & problem management processes within security LoB, and be ultimately the accountable person for change & problem management process performance, achieving KPI objectives, reports delivery & tools functionality and availability.
    Chair the security CAB meeting (Change Advisory Board), eCAB (emergency CAB) as well as problem management meeting; plan, manage and collect the updates required for the meetings, and ensure the proper stakeholders are invited and sending the required updates
    Represent security LoB in all other CAB & problem meetings if security is required to attend or be represented.
    Represent security LoB for all change (MSCT, CCS, ECM, RFC, etc …) & problem (UR Web, ASKIM, RFC, etc …) management tools projects and transversal activities.
    Represent Security LoB in process owners community meetings & projects.
    Manage and lead security LoB specific standard (non-CAB) change processes and tools: CCS-SGW, CCS-SA, CCS-ECM, MSCT.
    Ensure proactive as much as reactive problem management is performed and sustained on regular basis.
    Ensure change (PIR,PCRs, SIPs, etc ...) & problem management reports & lessons learnt are initiated, created and updated as well as its actions are implemented and completed.
    Ensure change & problem Management reports are collected, consolidated and delivered periodically to LoB with the proper level of data integrity.
    Accountable for ensuring change & problem management process are applied and its best practices are implemented by security operation engineers, including running random and regular audits on changes and reporting to team managers the quality of changes handling.
    Maintain security change & problem management processes and working instructions documents, ensure it is properly written and regularly updated.
    Contribute in audits and certification renewals (ISO20000, SAS-70, Customer audits) when change & problem management processes is required to be audited and/or presented.

about you

Skills / Qualifications:

    In depth understanding of service management based on ITIL V3.
    5 years of experience in planning, managing and standard, non-standard & complex changes & problems based on ITL V3 change & problem management processes.
    In depth understanding of service management based on ISO20000.
    In depth understanding of risk assessment techniques and impact analysis.
    5 years of experience in ST & SO processes especially change & problem management.
    2 years at least contribution in change & problem management CAB/meetings as a member.
    3 years of experience in managing security products & technologies including CheckPoint & Juniper firewalls, Fortinet UTMs. Bluecoat proxies, Juniper IDPs, Radware/BigIP L7 switches, TrendMicro & Bluecoat Antivirus, Cisco Ironport & Symantec/Computer Associates URL filters.
    A good understanding of IT solutions in messaging, infrastructure and application management lines of business.
    Excellent leadership and interpersonal skills.
    Excellent verbal & written communication and negotiation skills.
    A self-starter able take initiatives but also able to work in a team

Educational background:

    Computer, Comm., or Electronics B. Eng, B.Sc. or B.A/MIS degree.
    Must be ITIL V3 Foundation certified.
    Preferably ITIL V3 Intermediate Service Operation and/or Service Transition certified.
    Preferably lean management, project management or six sigma certified.
    CISSP preferable.

Professional Experience:

    5 years of experience in security products & solutions in ITIL environment.
    2 years of experience as a member at least in the change advisory board and/or problem management meeting.
    English is mandatory, French is preferred.

contract

Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN