Job Title:Backup & Storage Senior Engineer
Cairo,Egypt:City Stars Tower 2
ref : 528873
posted : 10 May 2012
apply before : 07 Jun 2012
company
Orange Business Services
activities
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department
Customer Services & Operations
about the role
Contribute in managing queues by; monitoring, validating, scheduling & assigning tasks (incidents, changes, problems, releases, calls & reports).
Act as a consultant for customers and be ready to provide professional services whether remotely or on customer site on demand basis.
Act as technical escalation point for major/complex outages & changes as well as provide technical advices to team members & customers during crisis and major/complex changes/outages.
Perform release management including software and hardware upgrades, updates, patches and migrations.
Contribute in service operation processes management including contribution in improving, updating and if necessary creating processes and working instructions, attending & if necessary chairing incident, change, release, or problem management meetings including updating relevant dashboards, preparing required data/documents for it and follow-up on action (RCAs, SIPs, PIRs, Case Review Report, etc …) when valid .
Provide leadership and coaching to other team members as well as provide technical training including preparing the required material, arrange for premises and aids and delivering the sessions to the team members and other internal organizations as required by the business.
Assist the on shifts by tracking and resolving service delivery issues, acting as the technical gateway between the customer and sales
Audit assigned ITIL process on a regular basis, ensure relevant tasks are performed according to Orange BS processes and provide audit reports.
Act as infra backup & storage operation engineer (Please see ""infrastructure backup & storage operation engineer"" job description) as needed.
about you
Skills / Qualifications:
Excellent understanding of backup & storage technologies (file servers, backup servers, NAS/SAN, operating systems and modular storage servers).
Excellent understanding of IT & networking fundamentals.
Excellent communication, facilitation and customer facing skills.
Very good understanding of IT infrastructure products (NetApp Filer, Networker, EMC Bays; Clarion, DMX, VMAX, Celerra, Centerra, Hitashi Bays and Brocade switches).
Very good understanding of project management.
Very good technical reports writing skills.
Good understanding of ITIL service support processes.
One relevant certification from ITIL, PMP, PRINCE2, Green Belt, ITI Diploma.
Certification in relevant products are highly recommended.
Educational background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (Process Management, time management, negotiation/communication skills...) are recommended.
Professional Experience:
At least 8 years of professional experience.
At least 6 years of IT/Network support technical experience.
At least 1 year of Project and/or Process management experience.
additional information
Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more
contract
Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN
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