Client Svcs & Spt Specialist Job Vacancy at Orange Telecom Mauritius

Job Title:Client Svcs & Spt Specialist

Rose Hill,Mauritius: Moka Road

Mauritius
ef : 529675

posted : 05 Jul 2012

apply before : 03 Oct 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Manage monthly invoicing to customers
    Manage change requests from commercial services or RSC (Responsible Service Client)
    Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
    Manage customer services termination requests
    Manage customer requests (minor/standard)
    Manage review of SLAs eg : GTC with customer
    Manage invoicing of minor or standard change requests
    Act as customer and RSC liaison for L2 technical teams on patch management

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Client Svcs & Spt Specialist

Rose Hill,Mauritius: Moka Road

Mauritius

ref : 529675

posted : 05 Jul 2012

apply before : 03 Oct 2012
company

Orange Business Services
activities

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
department

Customer Services & Operations
about the role

    Manage monthly invoicing to customers
    Manage change requests from commercial services or RSC (Responsible Service Client)
    Manage the technical configuration of new clients based on the Service Request Form 2 (SRF2)
    Manage customer services termination requests
    Manage customer requests (minor/standard)
    Manage review of SLAs eg : GTC with customer
    Manage invoicing of minor or standard change requests
    Act as customer and RSC liaison for L2 technical teams on patch management activities
    Work closely with the IT CSM, RSC and other level 2 teams located in France, Mauritius

about you

    Should have at least 3-4 years of experience on IT solution delivery, project management or client management
    Good understanding of Firewall (security policies, rules , configurations,)
    Good understanding of Hosting services (knowledge of applications servers, web servers and application protocols)
    Good understanding of Network environment (TCP/IP, protocols, routing , packet filtering ,etc)
    Working knowledge on Unix/Linux OS and windows administrations and configurations.

additional information

Benefits:

    Performance Bonus paid twice a year and it is based on the performance management system
    Medical Scheme
    Pension Scheme
    Medical Check-Up upon joining the Company
    13th Month Bonus as per legislation
    Car Allowance
    Meal Allowance

contract

Permanent
How to Apply;
http://orange.jobs/jobs/search.do?CTNT=AFRICA&lang=EN